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IP Telephony

ISDN Features
The following ISDN features are now supported by IP Office release 4.0. Note that availability of these features isdependant on their also being supported and available from the ISDN service provider for which there may be charges.

Malicious Call Identification - MCID
Short codes and button programming features have been added so that users can be configured to triggerthis activity at the ISDN exchange when required.

Advice of Charge - AOC
Advice of charge during a call (AOC-D) and at the end of a call (AOC-E) is supported for outgoing ISDN callsother than QSIG. The call cost is displayed on T3 phones, Phone Manager and included in the IP OfficeDelta Server output. The IP Office allows configuration of call cost currency and a call cost mark-up for each user.

Call Completion to Busy Subscriber - CCBS
CCBS can be used where provided by the ISDN service provider. It allows a callback to be set on external ISDN calls that return busy. It can also be used by incoming ISDN calls to a busy user.

Partial Rerouting - PR
When forwarding a call on an ISDN channel to an external number using another ISDN channel, partialrerouting informs the ISDN exchange to perform the forward, thus freeing the channels to the IP Office. Not supported on QSIG.

Explicit Call Transfer - ECT
ECT is supported on the S0 interface. A Call to an S0 Endpoint can be transferred to any other device suchas an analog, digital or IP endpoint or to any trunk.The normal usage of this feature is by a third party application connected via one or more S0 interfaces to IP Office. One example is the VoiceDirector, an automatic call assistant.

Advanced Small Community Networking
The following new features are supported for IP Office Release 4.0 Small Community Networks. Note that thesefeatures require entry of an IP Office Advanced Networking License into each of the IP Office systems within the network.

Hot Desking across the Network
Hot desking is supported between IP Office systems within the Small Community Network.

Distributed Hunt Groups
Hunt groups can now include members who are located on different IP Office systems within the Small Community Network.

Break Out
A powerful cost saving feature, this is provided primarily to support network hot desking but can be used forother purposes. It allows the dialing on one system in the network to be done as if dialed locally on another system.

Manager Operator Profiles Enhancements
New operator rights groups are available in the Configuration tab under the Rights Groups option in theSecurity Configuration Manager. These operator rights can be combined to provide even more flexibilitywhen defining access rights to the system configuration.

1. Introduction
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Other Features

Private Call
Users can set a status of private call using short codes or a programmed button. Private calls cannot be recorded, intruded on, bridged into or monitored.

RTP Relay
The use of RTP relay allows IP media streams between IP endpoints to be routed via the IP Office without using VCM voice compression channels.

Password Lockout
Any phone features that require a validated entry (for example password or account code entry) will automatically fail if they have been preceded by 4 failed attempted in the previous 90 seconds.

Firewall IP Office Service Controls
The IP Office firewall standard settings now include controls to drop or allow connections to IP Office defaultconfiguration settings, security settings and system status.

IP Office Product Description
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Voice Communication Solution
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:

Full PBX features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.

Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog groundstart for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.

Extensions
Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for new and growing businesses.

Telephones
A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that provide the appropriate desktop or device phone for every need.

Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.

Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.

QSIG Networking
Standards-based multi-site networking to interoperate with other PABX's.

Integrated H.323 Gatekeeper and Gateway for converged communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for routing and up to 128ms of Echo cancellation depending on VCM card fitted.

SIP Trunking
IP Office 4.0 supports SIP trunking to Internet Telephony Service Providers. This approach allows userswith non-SIP phones to make and receive SIP calls.

1. Introduction
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Data Communication Solution
For offices with basic data networking needs, IP Office can provide a complete data communications and networking solution:

Internet Access
Firewall protected, leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access,direct leased line connections for high usage and Web site hosting, integral security, and efficient access to information and a larger business presence via the Web.

Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.

SecurityNAT (Network Address Translation) and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption.

DHCP
Automatic IP address allocation for local and remotely attached PCs.

Remote Access Server
Access to local LAN servers via optional two-channel V90 modem or digital trunks: individual firewall security, access control per user, and standards-based security enable remote workers.

LAN Switching
The Avaya IP Office Small Office Edition has a 4 port Ethernet switch (Layer 2) plus a fifth Ethernet WANport (Layer 3). The IP406 V2 offers an 8 port Ethernet switch (Layer 2). The IP412 and IP Office 500 offer 2 switched Ethernet ports (Layer 3).

LDAP client support
For standards based directory synchronization for Phone Manager.

IP Office Product Description

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All rights reserved. Page 18
Product Description 15-601041 - Issue 15c (31st January 2007)

Applications Platform
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a fullcompliment of sophisticated applications. IP Office provides free-of-charge applications, including Phone ManagerLite, Voicemail Lite and CTI interfaces. These free-of-charge applications can be upgraded to provide enhanced functionality by chargeable license keys.

Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.

Phone Manager
A powerful desktop application for the IP Office, available in Lite, Pro, and PC Softphone versions to allow you to control and manage phone calls from your Windows desktop.

Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applicationssuch as Outlook, ACT!, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and messagenotification set. Messages can be shared (forwarded) with colleagues and retrieved by any phone capable of tone dialing. When used with Phone Manager Pro, the PC can be used to control message playback.

Integrated Messaging
Voice messages can be can be copied into email messages and delivered into the email system. IP Officeuses SMTP or MAPI to deliver a copy of the voice message. Integrated Messaging Pro provides a higher level of integration with Microsoft Exchange Server to synchronize both voicemail and email inboxes

Auto-Attendant
Simplify service for administrators with this easy-to-use graphical interface such as the ability to constructcustomized automated services allowing callers to efficiently navigate the system, and reach the rightperson, without the assistance of an operator. Available with Voicemail Pro, Avaya IP Office Small Office Edition PCMCIA voicemail and Avaya IP406 V2 and IP Office 500 Compact Flash voicemail.

Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for example,reading email, account enquiry systems, automated ordering systems, ticket purchasing systems, PINnumber checking, remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers.

Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.

Compact Business Center
Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple installation, and more.

Compact Contact Center
This is the IP Office Contact Center option, with a full customer management toolset including real timeagent, system, group management, standard and custom reporting. It provides real time tracking andanalysis, options for agent connection, and remote agent support and wallboards for installations of up to75 agents.

1. Introduction
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Management Tools
The IP Office solution (phone system, router/firewall/DHCP server) is easily managed through the IP OfficeManager. IP Office Manager is a Windows PC software application that connects to the IP Office system usingTCP/IP. It can be on the same LAN as the IP Office, remote on the WAN, or connected via the Remote Access Server with a Telephone Adaptor, Router or the optional Internal Modem Card.

Scalable Platform
The "all-in-one" IP Office Family — servers, media modules, trunk interface cards and software applications — givesmall and mid-size businesses the options they want to meet today's communications needs and plans for the future.

Avaya IP Office - Small Office Edition
The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of verysmall businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant andVoicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression isincluded as standard to support IP Extensions or provide IP Trunks back to a head office. The IP Office - Small Office Edition is available in two configurations

• 4 Analog trunks, 4 analog extensions, 8 digital stations and 3 or 16 VoIP resources.

Avaya IP Office IP406
Supports 6 Expansion Modules providing a combination of up to 190 analog, digital or IP extensions, withcapacity for 8 analog trunks or 2 digital trunks (up to 72 T1 channels or 90 E1 channels). 8 Digital Stationports (DS), 2 analog phone ports, a socket for optional embedded voicemail. Additional analog trunks canbe added using IP400 Analog Trunk 16 modules. Features include up to 30 optional voice compression channels, 8 Ethernet port switch (Layer 2), a 9-pin serial port and 40 data channels. An Internal Modem Card can be added to answer up to 12 V.90 analog modem calls.

Avaya IP Office IP412
Supports 12 Expansion Modules providing a combination of up to 360 analog, digital or IP extensions, withcapacity for 8 analog trunks or 4 digital trunks (up to 96 T1 channels or 120 E1 channels). Additionalanalog trunks can be added using IP400 Analog 16 modules. Features include 60 optional voicecompression channels, 2 independently Switched LAN ports, and 100 data channels. An Internal Modem Card can be added to answer up to 12 V.90 analog modem calls.

Avaya IP Office IP Office 500
Supports 8 Expansion Modules providing a combination of up to 272 analog, digital or IP extensions, withcapacity for up to 16 analog trunks or 120 digital trunks (up to 96 T1 channels or 120 E1 channels) usinginternal daughter cards. Additional analog trunks can be added using external IP400 Analog 16 modules.Features include 128 optional voice compression channels, 2 independently switched LAN ports and 48data channels.

IP Office Product Description
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Telephone Options
IP Office supports multiple telephone solutions, giving the small and mid-size business maximum flexibility to choose according to their current and future needs:

IP Telephones
IP Office's integral H.323 Server supports Avaya 5600 series IP telephones, selected Avaya 4600 series IPtelephones, Avaya T3 series IP telephones, Avaya 3600 series Wireless VoIP telephones and Phone Manager PC Softphone.

Digital Telephones
IP Office Digital Station 16 or 30 Modules support the Avaya 5400 Series of digital phones and Avaya T3Series telephones. The IP Office Digital Station modules also support existing selected 2400, 4400, 6400, Series phones.

Analog Phones
IP Office Phone 8, 16 or 30 Modules support standard analog phones, faxes and modems, with support for calling line identification and message waiting indication (where service is provided).

Wireless Telephones
Avaya IP DECT base stations can be added to support the Avaya IP DECT 3701 and 3711 telephones. TheIP Office Digital Station modules support the Avaya 3810 telephone and the Avaya 3600 series wirelessVoIP telephones

1. Introduction
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Application Licensing

IP Office is an applications platform and includes a number of applications as part of the solution. These Liteversions of applications do not require any additional licensing, but upgrades to Pro versions or optionalapplications will need additional IP Office licenses to operate. The licensed applications require both a license key,a unique number that enables the application to run, and a feature key. The feature key is an electronic keyinstalled on the IP Office system that determines which licensed applications can run.Licensed applications are supplied in two forms; time limited trial licenses and full indefinite licenses. Trial licensesallow applications to run in fully functional form for 45 days, after which time they cannot be used until upgradedat cost to the full license but can be ordered at any time during the product ownership. Trial licenses are available for:

Avaya Text To Speech (1 port)

Centralized Voicemail with ACM

Compact Business Center (CBC)

Conferencing Center

Integrated Messaging Pro

Mobile Twinning (5 users)

Phone Manager PC Softphone (10 User)

Phone Manager Pro (10 user)

SoftConsole (1 user)

Third Party Text To Speech (1 port)

VB Scripting

VoiceMail Pro (4 ports)

VoiceMail Pro Networked Messaging

VPN IPSec/L2TP

3rd Party Database/IVR

SIP Trunking (1 trunk)

Standard Edition upgrade to Professional Edition (for IP Office 500 only)

Standard Networking (4 channels, for IP Office 500 only)

Advanced NetworkingContactStore has a 45 day trial built into the software and therefore does not require a separate license key, but

this 45 day trial runs from when the software is installed.

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2. IP Office Platform

IP Office Overview
IP Office is a modular communications solution that scales from 2 to 360 users. It provides a hybrid PBX with bothTime Division Multiplexing (TDM) and IP phone support that can be used in either mode or both concurrently. IPOffice has data capabilities built in, providing IP routing, switching and Firewall protection between LAN and WAN.IP Office has an integrated software applications suite that delivers a contact center, voice and email messaging,Interactive Voice Response, conferencing and computer telephony integration.IP Office solutions are built from hardware units and application software. Hardware provides the connectivity forvoice and data circuits and processor units for the solution software. Each IP Office solution will require a systemprocessor unit (Small Office Edition, IP406, IP412 and IP Office 500), trunk connections to service provider, andexpansion modules for TDM phone cabling. IP Phones connect over LAN connections to the IP Office solution.

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office - Small Office Edition
The IP Office - Small Office Edition is the entry level control unit of the IP Office solution and is delivered in acompact configuration that provides a mix of Analog trunks, Analog and Digital extensions and Voice over IP(VoIP) capacity. Dependant on the model chosen, up to a maximum of 28 extensions can be supported (4 Analog,8 Digital and 16 IP).All IP Office - Small Office Edition's variants have a four-port Layer 2 Ethernet Switch and a dedicated switchedEthernet WAN port (Layer 3), making the system ideal for connection to local area networks and broadband widearea network services such as ADSL and Cable. With Voice over IP as standard and optional IPSec security, thesystem can be quickly configured to provide secure voice and data networking from remote offices or branchlocations back to a head office over a broadband connection.The IP Office - Small Office Edition includes a WAN option slot on the rear of the unit which can be used to supportother network connection types such as V35, V24, X21 and T1 leased lines.The back of the unit also features a twin PCMCIA socket that can support a plug-in voice memory card for use withthe embedded voicemail function, and a Wireless LAN card when using the system as an Access Point.To enable licensed IP Office applications, a serial Feature Key can be attached directly to the IP Office - SmallOffice Edition removing the need for an external PC for license verification.For resilience, under power fail conditions Analog trunk port 2 is connected to POT extension port 1.

The pre-defined configurations supported in IP Office 3.1 are detailed in the following table.

IP Office - Small Office Edition Analog Trunks Analog Extensions Digital Stations IPE xtensions VoIP Channels

4T+4A+8DS (3 VoIP) 4 4 8 16 3

4T+4A+8DS (16 VoIP) 4 4 8 16 16

During power fail, Analog port 2 is connected to POT port 1.

2. IP Office Platform

IP Office 4.0 ©Copyright 2006 Avaya Inc. All rights reserved. Page 25 Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office - Small Office Edition 4T+4A+8DS (3 or 16 VoIP)

The IP Office - Small Office Edition 4T+4A+8DS provides:
• Four Analog Loop Start Trunks (Caller ID enabled).

• Four Analog extension (POT) ports with power fail switchover such that analog trunk port 2 is connected to analog extension port 1.

• Eight Digital Station (DS) ports for selected 2400, 5400 and 6400 phones plus 3810 wireless (US) phones. T3 Series phones are not supported in Release 4.0 on Small Office Edition.

• 3 or 16 VoIP Codecs (G.723.1, G.711 and G.729a) and 48ms echo cancellation.

• 4 Switched Ethernet ports (Layer 2).

• Dedicated Switched Ethernet WAN port (Layer 3).

• 2 x PCMCIA Slots for optional Wireless and Embedded VoiceMail card support.

• Expansion Slot for optional WAN card (V35/V24/X.21), BRI or T1 PRI.

• Serial DTE port.

• Audio input port for external music on hold source.

• External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.

IP Office Product Description
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IP Office - Small Office Edition WAN Expansion Interfaces
Both IP Office - Small Office Edition variants provide an expansion slot for an optional WAN interface of the following types (check locally for availability). Each of these interface cards are now described in more detail.

IP400 WAN Expansion

The IP400 WAN Expansion card provides a single WAN connection (X21, V24 or V35 via a 37-way D Type socket).Line speeds up to and including 2Mbps are supported on the interface. The carrier providing the line dictates the actual operating speed, i.e. in some territories the maximum speed may be 1.544M.

IP400 Office BRI Card
The BRI trunk card provides 4 European Basic Rate ISDN T interfaces (8 trunks).Details of the supported supplementary services on BRI interfaces are given in the 'Public and Private Voice Networks' section.

• Not available in all territories, check for availability.

IP400 Office T1 PRI Card
The IP400 Office T1 PRI card provides a single primary rate trunk interface for supporting voice services and fractional leased lines, providing up to 256K bandwidth on IP and Frame Relay services.

Not available in all territories, check for availability.

2. IP Office Platform
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Optional Wireless Access Point
All IP Office - Small Office Edition platforms can be configured to become Wireless LAN access points. An AccessPoint acts as a Hub in a wireless network providing connectivity between devices in the vicinity. In ideal conditionsa range of up to 550M (1750 ft) is achievable although this range will be decreased if walls and other obstacles arepresent. This is used where local conditions impair coverage and additional Access Points are needed to cover theblack spots.The IP Office - Small Office Edition wireless network can be secured against intruders using either the WiredEquivalent Privacy (WEP) or RC4. WEP uses 64 bit encryption key and RC4 uses a 128 bit encryption key. Onlydevices with a matching security key can participate in the network.IP Office - Small Office Edition complies to the IEEE 802.11 and IEEE 802.11b standards meeting the Wireless Ethernet Compatibility Alliance (WECA) Wireless Fidelity Wi-Fi requirements for interoperability.

Summary
2.4 GHz to 2.5 GHz band (Scientific Medical and Industrial (SMI) band).
Automatic fallback 11Mbps, 5.5Mbps, 2Mbps or 1Mbps.
IEEE 802.11 and IEEE 802.11b Compliance.
Wireless Fidelity Wi-Fi Compliance.
Interoperable with other 802.11b compliant devices.
WEP or RC4 security.
Range up to 550M (1750ft).

Range (meters/ft) 11Mbps 5.5Mbps 2Mbps 1Mbps

Open 160m/252ft 270m/885ft 400m/1300ft 550m/1750ft

Semi-Open 50m/165ft 70m/230ft 90m/300ft 115m/375ft

Closed 25m/80ft 35m/115ft 40m/130ft 50m/165ft

Receiver Sensitivity dBm -82 -87 -91 -94

Delay Spread (at FER of <1%) 65ns 225ns 400ns 500nsFor wireless operation, IP Office - Small Office Edition must be fitted with a Wireless LAN card and the Wireless LAN Access Point license key. Alternatively, a 3rd party wireless access point can be connected directly to one ofthe LAN ports.

IP Office Product Description
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Optional Embedded VoiceMail with Auto-Attendant
Entry-level voicemail and auto attendant applications are available using the Avaya memory expansion kit in one ofthe PCMCIA slots on the rear of the Small Office Edition. This provides small locations with an effective embeddedmessaging solution with auto-attendant without the additional costs of an external PC. The embedded voicemailsupports up to 10 hours of message storage. The number of available voicemail ports (to support simultaneouscalls to voicemail) is 3 ports on the 3 VoIP model or 10 ports on the 16 VoIP modelPersonalized greetings and PIN-code access can be enabled for each mailbox by the mailbox users. Inactivitytimeout and return to operator options ensure efficient message handling. Mailbox users can also access theirmailboxes when out of office using a simple remote login sequence.Up to four independent auto-attendants can be configured on the platform.

The choice of which auto-attendant isto answer a call can be made on any of the criteria on the Incoming Call Routing form such as called number,calling number and time of day.Each auto-attendant has a single menu of 12 items (0…9, *, #) that a caller can select from to either betransferred to a predefined number or replay the greeting. The greeting for the menu is controlled by time profilesto allow three alternative messages to be played i.e. Morning, Afternoon and Evening.Please note that the Small Office Edition and IP406 embedded voicemail memory cards are not interchangeable,and that only Avaya supplied memory cards with the voicemail and auto attendant applications pre-installed can beused.

2. IP Office Platform
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Product Description 15-601041 - Issue 15c (31st January 2007)

G150 Media Gateway
Based on a similar architecture and form factor to Small Office Edition, G150 Media Gateway targets price-sensitivecustomers that do require the benefits of Avaya Communication Manager, basic applications support and localsurvivability for small branch offices with 2-12 users.G150 is available in 4 user and 12 user variants and complements the Avaya range of Media Gateways, includingG250, G350 and G700.As part of the Large Communications Systems portfolio, G150 relies on centralized call processing, managementand control.

This is provided by an Avaya Media Server, such as S8300, S8500 or S8700, running AvayaCommunication Manager software. As such G150 is not designed for standalone or autonomous use as it relies onan IP-based network connection to the Media Server for telephony and communication services.IP Office Enterprise Edition and G150 Media Gateway are available to suitably accredited Avaya Business Partnersonly. For further details, contact your local Avaya representative or visit www.avaya.com.

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

Avaya IP Office IP406 V2 Control Unit
The IP406 V2 control unit is a stackable unit with an optional 19" rack mounting kit. The IP406 V2 includes:

• Eight Digital Station (DS) ports for supported 2400, 4400, 5400, 6400 and T3 Series phones plus 3810 wireless (US) phones.

• Two Analog telephone ports.

• Two Wire

• DTMF signaling (No rotary or Loop Disconnect)

• Timed Break Recall (No Earth Loop Recall)

• Caller ID capable a variety of standards, see later

• MWI capable 82.5V and Line Reversal

• Eight 10/100 Mbps LAN Switched ports (Layer-2, unmanaged).

• Support for optional embedded voicemail/auto-attendant (Compact Flash card)

• 9-pin DTE Port (for maintenance or Feature Key connection for application licensing).

• X.21/V35 WAN interface.

• Support for up to 6 IP Office Expansion Modules:

• Phone modules (8, 16, 30)

• Digital Station modules (16, 30)

• Analog Trunk Module 16

• So8 module

• External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.

• Audio input port for external music on hold source.

• Two trunk interface card slots for analog, BRI, PRI (T1, E1) or CAS (E1R2)

• Internal socket for IP Telephony expansion voice compression modules (from 4 to 30 channels)

• Internal socket for internal modem (2 or 12) for Remote Access Services

• 40 Data channels

• Up to 20 Voicemail Pro ports

2. IP Office Platform

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Product Description 15-601041 - Issue 15c (31st January 2007)

Expansion Modules

 

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